FOMA Limited Warranty

1. One year limited warranty.

2. Warranty coverage

(1) Change of mind refund

- You must contact us within 7 days after receiving the product.

- For change of mind warranty claims, the customer will be responsible for round trip shipping costs.

(2) Product defect

- FOMA will either (1) exchange it with a new item or (2) refund the purchase price of the product.

(3) This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication, or use of non-FOMA products.

3. For specific instructions about how to obtain warranty service for your FOMA product, please contact FOMA’s customer service.

consumer@foma.co.kr

Product Care

General Care

Over time, fine jewelry can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewelry can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry.

Sterling Silver

Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so FOMA strongly encourages you to use or wear your silver every day.

Washing Silver

FOMA recommends washing silver by hand in warm water with a mild detergent. Because many food acids and gases in the air can have a corrosive effect, we suggest that you wash your silver immediately after use. Silverware should not be left to soak in water. To avoid spotting, it is important to dry your silver immediately after washing.

Polishing Silver

Use silver polish or another quality brand. Some "dip" polishes contain harsh chemicals and should be avoided. Electrolytic cleaning (aluminum foil, salt and baking soda in a water base) is not recommended.

Begin by using a soft cloth or sponge to apply the polish. Rub each piece gently but firmly lengthwise, using straight, even strokes. You may use a small brush (like a toothbrush with natural bristles) for decorative trim or borders. Wash in sudsy water, being sure to remove all the polish. Rinse well in warm water, dry thoroughly and buff gently with a soft cloth.

Special Considerations

An "oxidized" finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.

Storing Silver

Once cleaned and polished, silver must be kept dry and properly stored. Our FOMA flannel bags will protect it from abrasion and offer a degree of tarnish prevention.

When storing flatware in flannel rolls, be sure it is absolutely dry. If the climate is humid, place a small packet of demoisturizing crystals (e.g., silica gel) inside the roll.