Hello, this is Iplehouse.
Today we want to inform you about some policies which many of you are interested in.
1. Longer layaway period
We decided to offer 3 months layaway for only HID Man orders.
You can divide payment into 4 times within 3 months and please send more than 20% as a down payment.
Choose Paypal as payment method and leave a message on Q&A board and we will divide your payment into 4 times.
This case make sure to cancel recurring payment on Paypal site. (PROFILE->MY MONEY)
2. No refund for longer(3 months) layaway orders
All Iplehouse dolls are customized dolls made for just one person.
So if you cancel the doll, it is very hard to sell it to anyone else.
This is why we have to charge canceling fee depending on manufacturing stage.
In case of longer layaway orders (3 months), we have to take extra care to store the dolls for months.
It takes time and cost and it is almost impossible to find someone who will want exact same doll.
So if you cancel the doll during layaway, we won't refund any payments you have already sent.
3. Only order the doll for longer layaway
If you want to divide your payment into more than 3 times (2 months), only order the doll without any items.
In case of other items like clothes, shoes and wigs, they are already made items.
If you order a doll and divide payment into longer that 2 months, it is hard to manage inventory.
Stock is managed by a program, but mistakes and errors happen.
And this is likely to happen more when layaway period gets longer.
So if you are going to use layaway for more than 2 months, please order other items when you send last payment to us.
Before sending us last payment, order all other items in separate order and leave a message on Q&A board.
And we will combine two orders and inform adjusted shipping fee so you don't have to pay shipping fee twice.
This way you can also order other items with the doll and it is easier for us to manage stocks.
4. EMS box size limit
In case of EMS, there is a box size limit. According to the policy, we can only send 1 HID in a package.
We can send 1 HID + panther in a box and 2 EID, SID, YID dolls in one box.
So if you are going to order more than 2 dolls, please divide it into two orders.
If you are not sure if it can be sent in one package, leave a message on Q&A board and we will check it for you.
Thank you for your time and leave a message on Q&A board if you have any other questions.
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