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Regarding layaway payment policy change
Written by en_manager Search 26,977 Date 2015-03-26 14:41
Hello, this is Iplehouse.

Today we want to inform you about layaway payment policy change.

As many of you may know, we have experienced serious delay in the last spring. And to avoid any more delay in the future, we have reformed our company overall. As a result, we succeeded in reducing production time to 30-45 days.

Since we offer maximum 90 day payment period for layaway orders, a lot of layaway dolls are stocked on the storage waiting to be shipped. Currently we send Paypal request when the doll is finished and ready to be shipped but this is causing problems. Some of customers worry that they have to pay the balance immediately even though due date is left. Also it is hard to check all the layaway orders manually and check if we received payments so some of the orders passes due date.

To resolve these kind of problems, we decided to use Paypal’s automatic billing system instead. When we apply this system to our site, payments will be withdrawn from your account automatically 30 days after the order date so you don’t have to manually send payment to us.

For instance, if you have bought an item ($900) from us on March 1st, and choose layaway and divide payment in three times, first payment ($300) will be withdrawn from your account when you make the order. And second payment ($300) will be automatically withdrawn from your Paypal account on April 1st and third payment ($300) on May 1st.

You can check more details like Merchant, Description of the product, starting date, expiring date, last billed amount and etc. on Paypal site. You can check it on Profile>My Money>My preapproved payments. Also you can check it with your credit card company too if credit card is linked to your Paypal.

After long consideration, we decided that Paypal’s automatic billing system will be useful for both us and to our customers. We are planning to apply this program around mid. April and if you have any idea or suggestion regarding this change, please leave a message on Q&A board.

Thank you for your time.


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